Online Safety

Online Safety

Online fraud protection

Here are a few simple steps to protect your account and personal information against fraudulent emails, text messages, and websites:

Delete suspicious emails without opening them. If you open a suspicious email, do not respond to requests for personal information online.
Do not open attachments and do not click on any links they may contain.
Never share account information or sensitive personal information in response to an email.
How to identify a fraudulent email, SMS, or website
Tips for customers on using the internet safely

Airtel Nigeria

Airtel Nigeria is firmly committed to information security. To meet both our own high security standards and those of the regulatory bodies governing our industry, Airtel Nigeria strives to ensure the platforms used by our customers are safe and secure. However, even with these measures diligently in place, it is important that customers are informed about the steps they can take to maintain and enhance the security of their systems.

We also ask our customers to contact us regarding the responsible disclosure of any security vulnerabilities found on our website, mobile app, or services at the following address: security@africa.airtel.com

Cybersecurity awareness

Common cyber threats

To ensure online security, it is important for customers to familiarize themselves with the various cyber threats.
Common cyber threats

Cybercrimes

Clients should be aware that certain activities are considered cybercrimes under the law.
Cybercrimes

Cybersecurity best practices

Airtel Africa employees are familiar with cybersecurity best practices and consistently adhere to them to ensure the security of their customers' confidential information.
Cybersecurity best practices